There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). So got an Archer D2 plugged in and everything is super stable on that. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Anonymous. Middle – Ready (green/blue). on 26-02-2023 13:08. Hi guys, hoping someone can help. Click on enter and next. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. Checked all connections. Paul. The Base LED will be Magenta when in modem mode. Options. Installing a Replacement router. Joining in. The Virgin Media Hub 5 light at the front let's. It can take 5 to 10 minutes to restart. The boys at HQ say there is. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. This means that there is an issue with the telephone system. The Broadband light – indicates whether the internet. Wait at least 2 minutes for your Pods' LEDs to stop blinking. I’ve reset the hub and checked all connections countless times and still nothing. these are from yesterday and today. Sorry to hear of the permanent red light on your Hub 3. Orange LED is ok. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. - The new routers currently do not have a router mode (at the moment). I recently upgraded by bandwidth and a hub 5 arrived today. Mumfordd04. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. It should then pulse slowly as it connects to your Hub. Off: No phone service or the phone is not connected. - checked all cables, switches etc for loose connections. Please check this setting and enable cookies (if disabled) Options. Up to 3 WiFi Pods if needed. Don’t plug the power cable into a plug socket yet. ughugh. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. The service status in our area shows no issues. In response to VetB. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. I did have a billing issue, but that has been solved. For the 2nd time in the space of a few days I've got a flashing hub. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. and the orange light is still on. Just joined and setup the new hub but it just flashes red. Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. BD20. Please can you try this for me: • Turn the power switch off on the back of the Hub. Unfortunately no issues with broadband in my area according to this. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. ), which is in the public domain. Then, wait for 5-10 minutes for the Hub to start up. At least 30Mbps download speeds in every room or £100 one-off credit. 4Ghz and 5Ghz channel support, the latter with three antenna. ). Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Easy to set up, coverage has. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Not applicable. This flashes during set up, and then stays green for 2 minutes when you're done. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Hi @Mr_PNO. 7. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Suddenly this morning we have a green flashing light with no internet. 168. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. I've had a red light on my router foe months now. Red light – Issues with the cable connections. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. 0 provides essential information about the device’s power status. As soon as the hub is ready, you will see the white power lamp. The Hub should now operate. Hi I have had the same issue. The password is printed on the bottom of the Hub. I have a Super Hub 3 (white) at the moment. Please click this link as it will explain why the internet might not be connecting on your hub. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. . • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. No downtime reported in our area either. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Hub is not hot. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Blue flashing light happens during the provisioning stage on a reboot. That's more than. The router is hot. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. In fact, weak WiFi security has nothing to do with Virgin Media at all. WiFi network (its name will be on your Hub WiFi card – see page 5). Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Didn’t even know the reset button was there. HUB 5 Flashing Blue Light. I have switched it off and on and reset it a few times. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Molly_T. We do not make commissions. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. g. The other parameters in this section are - channel auto and channel width 20/40 MHz. This latest future-proof WiFi. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. This means there’s an issue with the cable connections. White power light is on and Internet lights are flashing. Connect your Hub to your phone line. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. The hub is in router mode. Hub 4 flashing white lights. Please can you try this for me: • Turn the power switch off on the back of the Hub. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. John-----I do not work for VM. It has the following main functions: Cable modem to connect your own IT equipment e. - 5232427Options. The only way it works now is to connect it via Ethernet cable. 2 Internet Light. Virgin Media Hub 5 Phone Light. I have tried switching it off for a few hours to let it cool down, that made no difference. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. It has five lights which indicate the status of the connection. A red light means there is a problem somewhere. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on 15-07-2022 14:04. Check which Hub you’ve got and then pick the test you need. Solid green: The Hub 5 is powered on and working correctly. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Are there any tests that forum staff can run to check whether the router is working correctly. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. This latest future-proof WiFi. Had my Internet completely drop. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Red Light. Had the hub for a good few years. This just means the router is ready for use and can now be connected to other devices. After area broadband outage, hub 3 now just showing red light. VM will not dispatch any technicians while an area fault exists. The router restarts, using your existing settings. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. Back a step. Checking the Indicator Lights. and tells you of more local issues down to. Thanks so much for joining me on private message @shirleykitcher1 . It has five lights which indicate the status of the connection. 1 ACCEPTED SOLUTION. 5. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. Plug the cables into the Hub. Here we’ll use them to create a connection between your Hub, which is in one room, and your device in another room. If it’s flashing green, it’s starting up. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Depending on your area and. Here is a handy guide to the light on your Hub 5. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. Excludes broadband faults and broadband network outages. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. These light indicates whether the Super Hub 2 is able to make a wireless connection. Telewest wall socket: no visible power to be switched on. To fix. Get the Hub ready by connecting the wires. Share with friends. Options. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. The Virgin Media Hub 5 light at the front let's you know what. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Joining in. 28-04-2023 08:31 - edited 28-04-2023 08:33. Forum Team. The Virgin Media Hub is offered as part of its Gig1 broadband package. Use the recommended Deco App to connect the other units to the first. Hub 5 - flashing red light. For example, if your Virgin Media Hub 3. 5 hours before hand. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. On VM's check status page it also shows that there is no service disruptions in my area. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. We do not make commissions. installed the new hub 5 from hub 4 due to package change . I don't work for Virgin Media. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. Tudor. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. For over a week now my hub light is red. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. It can be done, so be insistent when asking. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. After many resets the broadband would start again then a few hours/days lose the signal. Hub has been restarted and reset using pin hole reset. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. It normally is not a hub problem, but a VM cable/cab/network problem. Depending on your area. The Power light indicates whether the router is powered on. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Hi all, I got my service installed on Tuesday and has been working great. Virgin Media. 4 GHz and 5. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. 2. 5. Phone. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Hub 5 has a pulsing green light. Is this normal for hub setup and i just need to wait. Keep us posted on how you get on. The Internet LED will be off when your Hub is connected to the network and can access the internet. Please advise. Switch the hub back on at the power. Good morning, My virgin WiFi Hub 3. Find out what all those lights on the front of your Virgin Media Hub mean . For a few weeks, my Hub 5 has been acting strange. 3 weeks ago. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. I checked my router and it has a flashing blue light. Wait for the power light to turn blue, this means your Hub is ready for activation. The new Media Hub 5, which will begin rolling out to. My phone line is connected to the hub since early November. Not any SSID’s being broadcasted. Virgin Media O2 has revealed its first broadband router that supports the new-gen Wi-Fi 6 technology, which can deliver multi-gigabit speeds. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Virgin Media 2. . Can someone take a look at this asap? Network Log Time Priority Description 03-. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. My service and speed are unaffected and the hub doesn’t feel unusually hot. New to VM, got a Hub 5 but having a bunch of issues. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. White through to light orange are acceptable. Blue flashing light for 2 days now. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Don’t plug the power cable into a plug socket yet. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. @shecal to get your Hub 5 into Modem. Turn off old router and everything is working again. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Today I've received my hub 5 and green light is flashing for few hours now. I have logged in to the routers settings and nothing looks untoward there. Then switch it back on. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Hello. Options. Your network has been fixed. Virgin Media. It’ll also happen overnight and straight after setup. When that’s done, it’ll be online and broadcasting a wireless signal. Hub 5 Plugged In - No Lights. Blue flashing light for 2 days now. So looks like it's something specific to my home connection. Ensure that the hub is in an open space and not overheating and reboot it. For £76 a month this shouldn’t be happening. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Once the power white goes solid white, check if the internet light is no longer flashing red. All user-configured settings are deleted, and the router restarts using its factory default settings. I didn't need an engineer to come as I had the. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. I'm afraid there isn't an option to do that in the settings. 4GHz. Now, disable both WPS options and click on save. The Hub should now operate normally. Not applicable. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. not sure if this is normal or not. I have tried a pinhole reset twice now but the light remains orange. If you are in modem mode on a Hub5 then the LED should be green not white. Aware that this could be a software update, I left it for a few hours. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. 168. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Flashing White – Booting/Connecting. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Have your account and area number handy, and the hub serial number. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Enter the password given to you. 1 technology, is designed to power the next-generation of connected devices – including modern. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Reboot the broadband Hub. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Internet Light. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. Switch the hub back on at the power. 2. My hub 3 is displaying a solid red light. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. If its nor working for you insist that you get the old Hub back and reactivated onto your account. Options. The hub flashing red light. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Orange LED is ok. on 07-03-2023 11:57. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. to the Internet WLAN. We do not make commissions. Account - Mobile. The Hub5 is not officially released - that is it is still being tested by a few invited users. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Blinking blue wan light on virgin hub. . 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. 4 - Factory reset the hub again, left the password at default, default. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. on 01-02-2023 00:01. 1) Access your hub on 192. NOTE: The Gigabit Connect Box has an idle power consumption of 12. All the white cable is probably screwed in. no activity at all on the LAN ports. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I have subsequently tried rebooting it and also resetting it. 1 ACCEPTED SOLUTION. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. This just means the router is ready for use and can now be connected to other devices. The lights are: Power: Indicates the power is on and the router is working. Flashing Green – Booting up. It supports Wi-Fi 6 and also includes a 2. Did you mean: Virgin Media Community. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. 168. Just joined and setup the new hub but it just flashes red. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Hi, My virgin WiFi Hub 3. I have had a new Hub 5 fitted for just 2 weeks now. If you see this color, there is no cause for alarm. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Hub Lights. Try a reset as this. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Please can you try this for us: • Turn the power switch off on the back of the Hub. Speedon 01-05-2023 11:53. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. 11-02-2023 13:45 - edited 11-02-2023 13:47. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. intermittent. Re: Hub 5 problem - light going out. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. - Not all support team members are aware of this information when providing assistance. Unfortunately no issues with broadband in my area according to this. 3 Watts under standard load.